• treat you with courtesy, respect and consideration
   
• identify ourselves by name when we communicate with you
   
• listen and respond appropriately
   
• conduct our dealings with efficiency, intetgrity, fairness and professionalism
   
• provide you with relevant, accurate and up to date information when you need it
   
• make you aware of the standard of service we aim to provide
   
• actively seek your comments on a regular basis by a variety of means to help us continue to develop our courses and services.

IF A PROBLEM ARISES, WE WILL:

• wherever possible deal with the matter straightaway
   
• advise you of what action can be taken when it cannot be dealt with immediately

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